The confidentiality of client information is an important to Phoenix Financial Services. We take precautions to safeguard personal client information at all times and we will remain vigilant in protecting that information. The provisions of this privacy notice will apply to former clients as well as current clients.
Phoenix Financial Services collects personal information about you that is necessary to provide financial products or services. We may obtain this information from the following sources:
Information we receive from you on account applications, forms and other materials that you provide to us, whether in writing, in person, by telephone or by any other means. This information may include your name, address, telephone number, social security number, occupation, assets and income.
Information about your transactions with us or a non-affiliated third party such as account balances, payment history and account activity.
Information we receive from a consumer-reporting agency, such as your credit bureau reports and other information relating to your creditworthiness.
Phoenix Financial Services will only disclose certain information about you, as permitted by law, if we believe, in good faith that disclosure is required under law to cooperate with regulators or law enforcement authorities. We may also disclose certain information about you to our service providers to help us process your application or service your accounts. These service providers, in turn are required to protect the confidentiality and security of any information we give to them and may not reuse it for any other purpose.
Phoenix Financial Services restricts access of your personal accounts(s) and information to those employees who require access to that information in order to provide products or services to you. We maintain physical, electronic and procedural safeguards that comply with the industry standards to safeguard your nonpublic personal information. Third parties who have access to such personal information must agree to follow appropriate standards of security and confidentiality.
We hope that this clarifies Phoenix Financial Services’s position on client confidentiality and look forward to being of service to you in the future.